Emphatic Listening – Put Yourself In The Shoes Of Another Person & Practice Effective Listening
Empathy and trust are essential for handling complaints and retaining customers. These days we need to be more effective communicators to be successful in business – and in life. The ‘steps of the sale’, persuasion, closing techniques, features and benefits do not build rapport or relationships – empathy, trust, understanding and sympathetic communications do.
What You Will Discover In This Book:
- The Advantages of Empathic Listening
- How to Listen with Empathy
- Tips for Empathetic Listening
- Why Listening Matters
- The Importance of Interaction