Description

Emphatic Listening – Put Yourself In The Shoes Of Another Person & Practice Effective Listening

Empathy and trust are essential for handling complaints and retaining customers. These days we need to be more effective communicators to be successful in business – and in life. The ‘steps of the sale’, persuasion, closing techniques, features and benefits do not build rapport or relationships – empathy, trust, understanding and sympathetic communications do.

What You Will Discover In This Book:

• The Advantages of Empathic Listening
• How to Listen with Empathy
• Tips for Empathetic Listening
• Why Listening Matters
• The Importance of Interaction