Emphatic Listening




Emphatic Listening – Put Yourself In The Shoes Of Another Person & Practice Effective Listening

Empathy and trust are essential for handling complaints and retaining customers. These days we need to be more effective communicators to be successful in business – and in life. The ‘steps of the sale’, persuasion, closing techniques, features and benefits do not build rapport or relationships – empathy, trust, understanding and sympathetic communications do.

What You Will Discover In This Book:

  • The Advantages of Empathic Listening
  • How to Listen with Empathy
  • Tips for Empathetic Listening
  • Why Listening Matters
  • The Importance of Interaction


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